Shipping & Delivery

Delivery & Shipping Policy

At Petracom Solutions, we strive to offer fast, safe, and reliable delivery services to all our customers across Kenya.

Delivery Within Nairobi (CBD and Surrounding Areas)

  • Orders within the Nairobi CBD are delivered within 2 hours after confirmation if order placed by 5p.m Mon- Sat except Sundays & Holidays.

  • A delivery fee of Ksh 200 applies.

  • Delivery is made to your doorstep or a designated collection point.

Delivery Outside Nairobi

  • We offer countrywide delivery within 24 hours after your order is confirmed.

  • A flat delivery rate of Ksh 1,000 applies for locations outside Nairobi 5p.m Mon- Sat except Sundays & Holidays.

  • Deliveries are made to your doorstep or the nearest courier station for easy collection.

Order Processing Time

  • Orders placed during working hours are processed and dispatched promptly.

  • Orders received after business hours may be processed the next working day.

  • The order cutt off time is 5pm.

Shipping Partners
We work with trusted courier and logistics partners to ensure your package arrives safely and on time.

Delivery Confirmation
Once your order has been dispatched, we will notify you with tracking information or confirmation of dispatch, depending on your selected delivery method.

Delays and Exceptions
While we do our best to deliver on time, delays may occasionally occur due to factors beyond our control such as weather conditions, remote delivery locations, or courier delays. We will keep you updated in such cases.

Contact Us for Support
If you have any questions about your delivery, feel free to reach out through:

Call: 0708160682 / 0708433339
WhatsApp: 0708160682 / 0708433339
Email: Sales@petracomsolutions.co.ke