Privacy Policy

Effective Date: 19th July 2025

At Petracom Solutions, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services, website, and customer support.

Information We Collect
We may collect the following types of information:

Personal Information: Name, phone number, email address, physical address, and billing information when placing an order or making an inquiry.
Transaction Details: Records of purchases, delivery addresses, and payment confirmations.
Communication Data: Any correspondence or communication you have with us via phone, email, WhatsApp, or social media.
Website Usage: Basic analytics such as pages visited and time spent on our website (collected through cookies or tracking tools).

How We Use Your Information
We use your information to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Send updates about your order or delivery
Improve our services and website experience
Communicate promotions, offers, or important changes to our policies (if you opt-in)

Sharing of Information
We do not sell or rent your personal data to third parties.
However, we may share your information with:

Trusted delivery and logistics partners for order fulfillment
Payment service providers to process your transactions
Law enforcement or government authorities, if required by law

Data Security
We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, or disclosure. Our systems are regularly monitored and updated to maintain data integrity and confidentiality.

Your Rights
You have the right to:

Request access to the personal data we hold about you
Correct any inaccurate or incomplete information
Request deletion of your personal data, subject to legal and transactional obligations

Cookies
Our website may use cookies to improve user experience and monitor website performance. You can control or disable cookies through your browser settings.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us:

Call: 0708160682 / 0708433339
WhatsApp: 0708160682 / 0708433339
Email: Sales@petracomsolutions.co.ke